![]() Do not treat issues with respect or urgency that they requireĥ. Rarely or do not acknowledge issues and faults you have put forward via phone or emailĤ. Leave issues, faults or concerns unresolved on numerous occasions.Ĥ. Never return you call or call you back pertaining to issuesģ. In addition Renault Australia customer service has been completely unacceptable in their efforts and resolutions. Please note full records from City Renault are not available as the business was sold and full service receipts were not available (approximately 4 visits - some basic information provided) We would not have purchased the vehicle if we knew these items were not up to standard and ongoing issues and faults would ensue.Īll service receipts are attached for reference. ![]() Product has not matched description when purchased The purchase of this vehicle and ongoing faults and issues are: The vehicle has visited renault service centres 14 times outside of the scheduled service interval for warranty or no charge items - this does not include service visits where a service receipt was not issued (estimated at an additional 4-5 visits) Unit has not been repaired issue unresolved Compressor unit of extremely bad quality. ![]() This should not happen within this legth of time. Occurred in our peak season and lead up to Christmas. Air Conditoner Unit / Compressor Faulty - Failure of compressor unit December 2017. Has been assessed on numbers occasions with no positive resultħ. Intermittent radio problems (changes stations and turns on and off). Numerous attempts to repair with no positive result. Unable to conduct business phone calls / contact staff members while on the road. Functionality has never been at a standard where use is suitable while driving. Radio And Bluetooth Operation - Vehicle purchased with premium audio sat nav pack - bluetooth phone functionality is faulty / no adequate quality to use. High risk of property and equipment theft.Ħ. Door had to be secured shut by ratchet straps from the interior so vehicle could be driven home. Repaired once at charge (should have been repaired under warranty) Failed again in in Gippsland on the 15/2. Lock mechanism is not aligned to allow proper functioning, either becomes damaged or not functional (seized). Slide Door Closing & Lock Mechanism - Failed due to above point. Repetitive Slide Door Alignment, Sensor And Warning Light - Major Ongoing Problem - The passenger side sliding door rail, alignment and closing mechanism is faulty - Sensor constantly beeps, warning lights sound, door does not close properly, Vehicle does not does not lock correctly. ![]() Drivers door handle assessed numerous times prior to eventually been installed with new updated OAM parts. Drivers Side And Slide Door Handle Failure - In excess of 5 warranty service visits. Boost sensor replaced following multiple visitsģ. Check Engine Light Sensor - 4 warranty service visits. GEARBOX - Gearbox seized in Neutral during normal driving operation - while stopped at light or following parking on numerous occasions during the first year of ownership until vehicle was placed on a tow truck and towed from high profile clients property. The faults and failures that I am referring to are as follows ġ. I refuse to deal with your customer service team going forward as I have lost my entire trust and faith in them and the Renault brand due to these issues and the customer experience provided to date. The vehicle itself has been nothing but problematic since day of purchase and not fit for use and for this reason I come to you today to give the opportunity to resolve the matter before taking the matter before VCAT, Consumer Affairs and/or the ACCC for a replacement vehicle / full refund. I have been in a repetitious loop with your customer service team which has now come to a complete stand still with a host of issues and faults still unresolved. The vehicle that was purchased has had a host of repetitive faults, issues and major failures keeping the vehicle off the road (at times), and created loss of revenues. I am writing to regarding our company's Renault Master Commercial Van purchased in November 2013 XXX XXX (VIN #: XXXXXXXXXXXXXXX). Problems have been ongoing and not resolved Vehicle has not matched description when purchased The vehicle and Renault Australia / Managing Directors efforts to remedy and resolve problems are well below par and under under consumer laws are: Our company will be taking the matter up with VCAT / the relevant bodies and would advise any other purchasers / owners having similar issues should also do the same. I will just post what was sent directly to the manager director in regards to our Renault Masters' ongoing major faults and issues that have not been resolved.
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